Working in partnership with users and carers

Users of social services constitute virtually all citizens of a state. Thus, government and its agencies, in conjunction with NGO, community development group, private organizations, self- help groups, all these constitute producers of social services. Sometimes the users do not get satisfaction from the services emanating from the providers of these social services. Hence, it becomes necessary that the professionals rendering these services take the views of the users into consideration in order that the best service would be rendered.

The service provision in the nursing professional is one that is significant in the lives of patients utilizing the services of healthcare facilities. Many lives are affected directed with the services emanating from this professional group when they use healthcare services. In recent times, citizen participation in the provision of service has very well being advocated for due to the non-satisfaction that users sometimes get from the services of healthcare.

The importance of social service producer in listening to the voices of the users and incorporating this in policy formulation would not only lead to an efficient provision of these services, but also make the right choice of service that is dearly needed by the users. However, in reality most service users of social service have no voice in the choice of service they desire, even when they do, no one cares to listen to their pleas and suggestions as ways of improving the provision of these services.

The difficulties in which service users have in registering their voices and participating in service decision making have most time lead to poor service provision and dissatisfaction from the users. Since healthcare service within the nursing profession affects a lot of lives at a large scale, it then requires that for an adequate and more satisfying service provision that service users are made to partake in opinion, voice out their views in participating service policy making.

This write up will look at in the barriers and benefits of engaging with service users within nursing and the need for service users in participating in partnership with the professionals. CONCEPTUALIZATION OF TERMS Social service is a broad base service delivery to a large number of people, in a state. The generality constitute the beneficiary of social welfare services. Thus, social service is the provision of service to meet the needs of citizens in areas of health, education, social security, and programmes on housing and infrastructures provision, among others.

Services from healthcare institution constitute part of social service. The nursing profession plays a key role in the effective dissemination of services from healthcare sector. Consumer or citizen participation in service delivery entails the direct or indirect involvement of the service users in decision-making, concerning the policy framework, the structure of service to be delivered and information dissemination to bring about better service provision.

Looking at the health care service, consumer participation would entail “the process of involving health service planning, policy development, setting priorities and quality issues in the delivery of health service” (participateinhealth. org. au, 2002). According to Craighead, et al (2000), “The term participation usually implies more sharing, not only of information and opinion, but also of decision making power. Real participation means joint problem solving, joint decision-making, and joint responsibility”.


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