Group Assignment Item

This report is for a manager for Edge Music that will discuss about the solutions we can offer Edge Music to improve their website and what types of technologies that will do this. This report will also answer the questions of what older technologies might be supporting Edge Music’s e-commerce website and what problems might their customers be complaining about.

It will also discuss about my ideas on what Edge music website should look like. Answers to the two questions in preparation for the meeting1) What types of older technologies might be supporting Edge Music’s e-commerce site? If Edge Music wants to be successful, it may need to use older technologies that require less money, time and dedication. Technologies such as Streaming Audio, HTML, Novell Networking and CGI, have been proven and are properly accepted amongst the e-commerce world. All have exceptional support, and those who are equipped to work with them know the inside and outside workings incredibly.

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Streaming AudioIf Edge Music wants to have the “Edge”, or even keep the standard in selling music online, they will need to provide samples of the track/album, so the user can see if they would like to purchase the full selection. Companies like “Real” and “Microsoft” both have different standards of Audio streaming, using their own clients to deliver and encode/decode the stream. Streaming Audio is also very flexible, and can be encoded to stream over both lower bandwidth devices, (such as dialup modems), and higher bandwidth devices (such as cable modems or DSL). This is done by using different frequencies to encode the sound, lower frequencies for lower quality sound, higher for better quality sound. This is almost essential for Edge Music, as its simple to implement, support and the advantages easily outweigh the disadvantages.CGIThe benefits that Edge Music could gain from CGI properly depend on the how the website needs to gain information from its users.

CGI allows active user changes using the web server, such as automatically entering information into a database, requesting information and/or objects, or actively processing orders. CGI operates on a level where nothing on the website actually gets changed (unless the feature is enabled to change certain information, such as a CGI script for website news), neither can it be used to access private information by un-authorized persons. While CGI has been surpassed by newer technologies (such as ASP and PHP), CGI is the most well known, well supported and easily accessed technologies.2) What problems might their customers be complaining about?The things that customers can complain about e-commerce websites are, unsafe security of transaction, no payment options, couldn’t access into the website or the website took too long to load and the website is complicate to search for things. These are quite common in e-commerce business and this can break e-commerce business if the problem is not solved. Ideas on what Edge Music can give to customers when they visit the website for the first timeIdeas of a great music site is to put flash on the title ‘Edge Music’ and then show some famous music bands to give the customers a welcome feeling toward your website. After a short flash show, customers can then enter the website and then it shows a website of content of music and the product that can be bought by the customers. Also show pictures of some music band that are quite popular to the people, so people could buy the album or single.

With many different types of music, the content would be important to customers and it should be in the middle of the screen with each one having pictures of the album or single. This gives the customers a simple search at the website and scrolling down would show the customers what is on offer. Technologies that will make Edge Music a better website1) Increased security of transactionThe increase security of transaction must be treated seriously. To make a good transaction to the customers, you need to have the right or latest technology to create safer transaction for the customers to gain satisfaction from them.

The best technology to create a very safe transaction is a protocol called Secure Socket Layer (SSL). Secure Socket Layer is a technology that can encode sensitive information like credit card number that passes between the consumer and the e-commerce business(www.simplythebest.net/info/ssl.

html]). Also the advantages of this technology are: It creates a temporary, shared “key,” which is a sort of digital codebook that lets only the computers on either end of a transmission scramble and unscramble information Make on-line ordering a lot more secure to the consumers when they use their credit card than anywhere else.