A Hospital’s LifeRaneem IbrahimFanshawe College AbstractUnique experience and self-development is whatyou gain when you work in a hospital. Working in a hospital helped me to be theperson I have always wanted to be.
I am so fortunate to be given such an opportunityto work in a hospital. It is a very special type of work and it really helpedme to find out where I belong. I am such a compassionate person and always liketo support families and help patients when they are in need. It gives me somuch pride of myself when I see those patients smile and appreciate what I doand it takes away my exhaustion.
However, it requires a lot of efforts, but inthe end, it is really worth it. Moreover, it gives me opportunity to develop mycommunication skill and knowledge. On the other hand, it gives the ability tosolve problems, make a decision and to be a good listener. When we arediscussing any matter with others. “Whatever point you’re at in your healthcaretraining or career, you’ll greatly benefit from taking the time to educateyourself about the differences in these two settings” (AmericanInstituteofMedicalSciences, 2015).In the end, I believe that hospitals are thebeating heart of the communities because without it we would not be alive.A Hospital’s LifeHelp! That is what everyone needs when theyare ill or feel pain in their body.
The first thing that comes to mind is calling a doctor or going toa hospital. Hospitals are huge places that provide treatments, medical or nursing care for sickpeople who are in need of medical care. However, depending on what kind of medical care isneeded certain treatments are provided. Hospitals offer many types of careers for manyprofessions such as medical, administrative, technical, engineering, housekeeping.
This study by Dr.Dressner predicted “the health care and social assistance sector is one ofthe largest service-providing sectors in the U.S. economy.
It is projected to be the fastestgrowing sector through 2024, with healthcare occupations expected to add more jobs than any other occupationalgroup” (Dressner, 2017). There are many fields of specialties and different departments thatrequire variety of tasks such as cardiology, orthopedics, pediatric, information technology, hospitalitydepartment, maintenance department. One of the major areas in hospitals are outpatients,inpatients and emergency. All these three clinics have various tasks and operations but at the endthey are linked together. Outpatient or walk-ins are clinics that offermedical treatment services for the patients minor health problems that do notrequire urgent attention and without the need to be admitted at hospitals. “As a general rule, an outpatient hospital service is anytype of medical or surgical care performed at a hospital that your doctor doesnot expect will be an overnight hospital stay. In some cases, you may stayovernight in the hospital, but not be admitted as an inpatient” (medicareinteractive, 2018). In addition to that, those clinics also offer other medicalrelated services such as X-Ray, specialist referrals and laboratory servicesand others.
Outpatient clinics also consist of a few separate departments thatinclude call centers, customer services and receptions section. Call centers receive calls or emails frompatients to briefly question their medical condition and then book theirappointments with specified doctors according to their medical cases. Thoseappointments can be rescheduled or postponed depending on other urgent casesthat required doctors to give extra attention to.
Also, appointments can becanceled if patients fail to show up at their appointments time (some clinicscharge a certain fine or penalty for not attending appointments without priornotice).Customer service isone of the main departments that plays a big role in communicating andinteracting with people, contractors and other sectors of clinics “This important job position is responsible for interactingwith customers and providing information or service enquiries” (Miller, n.d.). Customer service departments can assist with dutiessuch as providing patients who are in need for guidance or direction to certainlocations within clinics such as doctor offices or other departments. Also,they follow up with patients to make sure they are well serviced and takinggood care of. In the end, customer service main objective to provide peoplewith the best satisfying service. Receptionsare considered to be one of the most important departments because they are theones to give clients the first impression by making sure that they are providedwith services in total satisfaction.
Their job can be very complicated becauseit requires dealing with patient and client issues and also dealing with billsand payments. Such a position requires a person to have a multitasking abilityto cope with complicated tasks at times. Receptions are known to be thebeginning and the end of the whole prosses that the patient has to go throughstarting from taking information, doctor referrals, treatments, appointmentscheduling down to billings and payments making sure after all this longprosses, patients leave with a big smile in their faces. At inpatient clinic hospitals, they offer necessarymedical treatment services for patients who need extra care and stay within thehospital under treatment and attention.
People attend these clinics range fromlight minor health problems to more severe cases. Patients are admitted only ifdoctors see the need for them to be monitored, observed and cared for 24 hoursa day. Patients mostly get attended to inpatient care centers either throughdoctor referrals or emergency room. Inpatient clinics also consist of a fewseparate departments including nursing, relation patients and admission office. The nursingdepartment nurses are professionals who are trained to provide the best carefor patients and assist doctors with other duties like checking blood pressure,sugar, heart rate and other emotional duties. Without doubt, nurses areconsidered to be the angels of hospitals because they give patients the bestcare with humbleness, compassion and help uplift patient spirits. This professiondemands a lot of skills and high energy that makes it very stressful and complicatedbecause it requires a lot of patience and experience to deal with people in a verydelicate way.
Communication is a very necessary skill to have for this job becauseat times nurses are put in tough situations like dealing with patient’sfamilies and staff within hospitals. The success of every hospital lies uponthe quality and achievement of this department. The better service the nursingdepartment provides the better repetition the hospital has, “The ultimate goalof our nursing care is to provide safe passage for all patients in the healthsystem with care directed toward the restoration of the patient to the optimallevel of health and comfort possible” (Dallahhospital, 2014).Patients relation department is also an important partof hospitals that plays a big role in giving patients the mental and emotionalsupport and prepare them for with whichever surgery or treatment that they areundergoing.
The difference between customer services andrelation patients is that relation patients workers must have a certificate andprofessional training in sociology or psychology. Part of what their jobdemands is dealing with patients who are undergoing operations or in an unstablehealth condition. they help calm down patients in stressful situation and alsohelp solve their problems. They also provide individual counseling sometimes todetermine the best treatment for patients if needed but normally they hold supportgroup discussions.
Patients would not be registered into anyhospital without passing through admission office. Admission office is thedepartment that is responsible for taking patients personal information likename, date of birth and other information then inter it into the hospital database system. They make sure of the identity of the patients and their referralsand also check if they have the proper insurance coverage and paperwork. Admissionoffice also admits patients to the department they are referred to and followup from that point to the time that they get discharged from the hospital.
Emergency. Where would people in urgent situationgo in case they are injured or suddenly felt ill for any reason? That would bethe emergency room, this section of hospitals could mean life or death to a lotof people with difficult situations and in need for an immediate care andtreatment: The Urgent Care Centre has on-site access todiagnostic imaging and laboratory services. Our Urgent Care team members are ahighly-qualified group of professionals, including emergency physicians,registered nurses, registered practical nurses and clinical receptionassistants. Together we provide a coordinated team approach that meetsindividual and family needs. (St.Joseph, 2017)The emergency room is equipped with acombination of all hospital services in one place. It would serve people in thefastest possible way from processing papers to treatment and seeing emergencydoctor urgently. People suffer from traffic accidents or other work relatedinjuries or others suffer from sudden sector or heart attacks or any othersurgent situation that are in race with time head straight to emergency roomseither on their own or by ambulance.
It is considered to be a mini hospital onits own providing all services that patients need in one compact area. Patientsattend through emergency go through of few different stages. First of all, itis the reception and that where they provide their personal information andbrief explanation of their situation. Secondly, they get assistance anddiagnose by triage nurse these patients medical situation and also ask for anyhistory of illness or allergy to any medication then patients get referral toeither of the following section: General Emergency, Obstetrics and Gynecology Emergencyand Pediatric Emergency. General Emergency it is the section atemergency room that is responsible for all medical situation of all ages andgenders. They are trained to be provide immediate medical treatment forpatients who are suffering from major injuries.Obstetrics and Gynecology (ob-gyn) Emergencysection is run by doctors who are specialize in obstetrics and gynecology.
Someof their responsibility is to provide care and urgent services to pregnantwomen such as X-Ray, electrocardiogram test, electrogastrogram test andlaboratory to insure the well-being of mothers and their new born. At thisstage, doctors may referr pregnant women to either delivery or operation roomfor caesarean sectionPediatric Emergency is where people would taketheir children to in case of urgent care of injuries or illness. All doctors inthis section are pediatricians who give care and treatment only to childrenfrom zero to fourteen years old. In conclusion hospitals are those huge medicalinstitutions with great responsibilities that give care to people who are inneed of medical services throughout outpatient, inpatient and emergency, whetheroutpatient inpatient or emergency cases. Moreover, without exaggeration, peopleshould be very grateful to such an institution and people who run theirservices. The main objective and purpose of hospitals is to save patients whoare in need, help to recover and improve their health and prolong their lives.The help they provide dose not focus on patients only, but also reaches out tothose family members around them with total compassion and sympathy. Working atthis environment could get very exhausting at times but people who work atthese institutions are not after money or getting rich, but they are people ofgreat heart and eagerness to put smiles in other people faces.
They are facedwith a lot of dangers of catching disease or face epidemic cases but despiteall this they have the strong will to continue doing what they are doing daysafter days. Their knowledge and experience in medical field are limitless andvery professional like Debra stock says “We’re very high tech but also veryhigh touch”. (Stock, n.d) References American Institute of Medical Sciences.
(2015). Hospital Job vs. Clinic Job: How to Choose the Best Work Environment. https://www.
aimseducation.edu/blog/hospital-job-vs-clinic-job/ Dressner, Michelle. (2017).
Hospital workers: an assessment of occupational. BLS. medicareinteractive. (2018). Hospital Services: Outpatient. https://www.medicareinteractive.org/get-answers/medicare-covered-services/hospital-services-outpatient-part-b/what-is-an-outpatient-hospital-service Miller, Ian.
(n.d). Roles and responsibilities of a Customer Service Advisor. http://www.
customerservicemanager.com/customer-service-advisor/ Dallahhospital. (2014). Nursing- Overview.
WmpVClJy7IU St.Joseph, (2017). Urgent Care Center. https://www.sjhc.london.on.ca/urgentcare