I. Introductionand Hypothesis of the studyCommunicationaccommodation theory (CAT) is a general hypothetical structure for bothrelational and between assemble communication which was developed by HowardGiles, professor of Communicationat the University of California, Santa Barbara. It looksto clarify and anticipate why, when, and how individuals change their openconduct amid social interactions, and what social outcomes may come aboutbecause of such modifications. Also, it concentrates on the intellectualprocedures underlying people’s convergence and divergence through discourse.CAT can be applied in many fields. This study will apply CAT at hospitals inAmman city to study the verbal and nonverbal communication betweendoctors-patients more specifically the patient’s perception of theaccommodative behavior of the doctor.Verbal andnon-verbal communications have a major impact in how individuals of the same orinverse sexual orientations interface with each other. This cooperation canincorporate a huge range of connections, including a couple connections, femaleto female connections, and others.
Since individuals everywhere throughout theworld speak with each other by means of verbal and non-verbal communication, itis imperative to comprehend the distinctions and suggestions starting with onefield, in which these two types of communications are used, then onto theothers. According to Dovidio, John F.;Brown, Clifford E.
; Heltman, Karen; Ellyson, Steve L.; Keating, Caroline F.,(1988), the verbal behaviors examined were speech initiations and total amountof speech; the nonverbal behaviors studied were visual behavior (while speakingand while listening), gesturing, chin thrusts, and smiling. Accordingto Martin and Nakayama, (2010), non-verbal communication is the act ofcommunicating using forms of communication beyond speech. These include facialexpression, personal space, gestures, eye contact, paralanguage, use of time,and conversational silence.
Comparatively, the New Oxford Dictionary, (2005),defines verbal communication as communication relating to or in the form ofwords. This includes spoken or oral rather than written communication.This studyis going to be conducted for the purpose of achieving a better understanding ofthe verbal and nonverbal communication utilized by doctors-patients athospitals in Amman city, and shedding the lights on CAT which helps in seeinghow doctors can give adequate care to patients through the capacity to be aprovider as well as an attentive listener.Based ontheoretical assumptions and previous empirical studies in the field of CAT andhospitals field of work, this study will be carried out in the light of thefollowing hypotheses:H1. Patient satisfaction withdirect speech communication with the doctor is subject to perceived levels ofdoctors’ use of CAT strategies of convergence and divergence.H2. H3.
II. Significance of thestudy Hospitals is a noticeable sector in which languageis used broadly. Hospitals environmentcomprises of various individuals who perform diverse parts. How theseindividuals speak with each other depends on numerous individual variables,including dialect, culture, ethnicity, and in what way they see their own andothers’ position.
These components can confuse communication, and promptcommunication that is insufficient or potentially fizzled. This proposalutilized the Communication Accommodation Theory to clarify how verbalcommunication between doctors-patients is achieved. III. Aims and questionsof the studyThis studyaims to answer the following research questions:RQ1: What are the patterns of verbaland nonverbal accommodation in interactions between doctors-patients?RQ2: Howfrequently do doctors converge on and diverge from patients in nonverbalcommunication?RQ3. Whatare the levels of patient satisfaction when they saw doctors utilized communicationaccommodation objectives and techniques that converge and diverge amid the interaction? IV.
Possible barriers Individualswith learning disabilities come up against hindrances in imparting theirrequirements, because of their failure to convey verbally, or unfit tocomprehend complex new data. This prompts a breakdown in communication andtheir medicinal services needs being met.A stresseddoctor or patient could impact the communication. This can significantlydecrease the level of correspondence and consideration given.