INTRODUCTION medical office, treatment center, rehabilitation center or

INTRODUCTION The Institute of Medicine defines health carequality as “the degree to which health care services for individuals andpopulations increase the likelihood of desired health outcomes and areconsistent with current professional knowledge.” Qualityof care, I believe, is one of the most important duties as a healthprofessional. Every health care professional should understand quality of careand how important it really is.

Sadly, patient’s rarely have a good experiencein a health care facility, especially those without insurance. The reason why Ichose this topic is because it is very important to me that every person shouldget the best quality care no matter the circumstances. Every patient should betreated like they are a family member. As patients experience low quality careon a day-to-day basis, health care professionals such as myself, should take astep back and acknowledge the issues patients face when getting care and cometogether and form a plan to help improve quality of care.                 1.  MY EXPERIENCE            The quality ofcare and individual receives in any medical office, treatment center,rehabilitation center or hospital has become very important to me over theyears.

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  I was once a victim of lowquality of care in a hospital in New Jersey when I had a stroke at the age of23. My stroke was caused by a Vertebral Artery Dissection.  At the time of the stroke I had no medicalbackground or knowledge leaving me completely in the dark as to what kind oftreatment I needed.              I was playingbasketball with a couple of friends and during a game I felt a slight kink inmy neck.

A couple minutes later I twisted my neck to get it to crack.  When I did that it caused dizziness and Ibecame very light-headed;  I kept onplaying like anyone my age would do. As I was walking to my car with a friend Istarted to get dizzy and I went blind for three seconds and I started mumblingmy words. My first thought was not that I’m having a stroke it was more like Imay be dehydrated . As I am thinking this my eye sight came back but I feltlike I was looking cross eyed. I could cover one eye and see fine but if bothwere open I was seeing double. My girlfriend at the time took me to thehospital. Being the young age of 23, I did not have insurance at the time.

  After waiting in the waiting room for awhile, even after I told them my symptoms and the left side of my face wasdroopy, my vitals were abnormal with my blood pressure reading 210/111. Theyrefused to give me a CT or an MRI of the brain and said, “It is down for thenight, there is no technician.” They kept saying it must have been drugs,(which I don’t touch) and they gave me 800mg of Ibuprofen and discharged me. AsI was walking out to my car I had another stroke and this time I passedout.  Immediately they gave me a CT scanand an MRI and diagnosed me with two strokes from a vertebral arterydissection.

Needless to say, they admitted me that night.  If I was driving and I had a stroke I couldhave killed myself or someone