Seaward, B.L., 2016. Essentials
of managing stress. Jones & Bartlett Publishers.
Rock, D., 2014. Quiet
leadership. HarperCollins e-books.
Potts, M., 1992. Toward a
Boundary-less Firm at General Electric. The Challenge of Organisational
Change: How Companies Experience it and Leaders Guide it, p.450.
OB. 2018. Case Studies List –
Download pdf files. Management Case Studies and Articles. Retrieved 2
January 2018, from http://www.bing.com/cr?IG=7C9D3B320AA14DB1A0A3E3A0B2B89671&CID=241D7F90DEC867230EEF74EDDF6766F6&rd=1&h=4fGAHb56u8iN3BU2xMNiczMnyNUrG8V_g3EQ15s83r4&v=1&r=http%3a%2f%2fwww.casestudyinc.com%2fcasedown&p=DevEx,5069.1
Munnich Jr, L.W. and Schmit, M.P.,
2017. Roadway safety policy and leadership: case study of six midwest
states. Transportation Research Record: Journal of the Transportation
Research Board, (2635), pp.19-27.
Metzler, M., 2017. Instructional
models in physical education. Taylor & Francis.
Hoel, H., Glasø, L., Hetland, J.,
Cooper, C.L. and Einarsen, S., 2010. Leadership styles as predictors of self?reported and observed workplace bullying. British
Journal of Management, 21(2), pp.453-468.
Healy, K., 2016. A Theory of Human
Motivation by Abraham H. Maslow–reflection. The British Journal of
Psychiatry, 208(4), pp.313-313.
Hanks, G. 2018. Advantages &
Disadvantages of Bureaucratic Organisational Structure. Bizfluent.
Retrieved 2 January 2018, from https://bizfluent.com/info-7760003-advantages-disadvantages-bureaucratic-organisational-structure.html
Cummings, G.G., MacGregor, T., Davey,
M., Lee, H., Wong, C.A., Lo, E., Muise, M. and Stafford, E., 2010. Leadership
styles and outcome patterns for the nursing workforce and work environment: a
systematic review. International journal of nursing studies, 47(3),
Botana, L.F.S. and Neto, P.L.D.O.C.,
2015. The Development of an Incrementally Evolving Management Model for Small
Brazilian Printing Companies based on Maslow’s Theory of the Hierarchy of
Needs. Business and Management Review, 4(7), pp.423-442.
Bird, J.L., 2018. Constantly
Connected: Managing Stress in Today’s Technological Times. In Handbook of
Research on Human Development in the Digital Age (pp. 385-402). IGI
Band, G., Shah, N.V., Sriram, R. and
Appliances, E., 2016. Herzberg Two Factor Theory among the Management Faculty
in Nagpur City. In International Conference on Management and Information
Systems September (Vol. 23, p. 24).
Alshmemri, M., Shahwan-Akl, L. and
Maude, P., 2017. Herzberg’s Two-Factor Theory. Life Science
The case study illustrates
the Birmingham Fitness Gym, a much known fitness centre situated in the heart
of Birmingham. However, the case study has analysed that due to the change and
expansion of gym members, the employees were quite disturbed and were exposed
to stress which was badly affecting their work behaviour. Moreover, the report
comprises of motivational theories and steps to cope up with stress and steps
to improvise leadership styles that will help the BF gym to make a healthy
strategy to enhance the organisational behaviour in an effective manner.
the leaders must be active in building good relationships with the employees to
know the real strength and weakness of the employees as this could make the
leader to help the co-workers to cope up with their weaknesses. Last but not
the least, the characteristics or trait that every leader must have is he or
she must be humble as modest behaviour makes a great leader and through this
the employees will trust in the vision and words of the leader that is highly mandatory
(Munnich and Schmit, 2017).
are some recommendations to improve the leadership style and skills of the
employee as it is important to enhance it and it directly affects the organisational
behaviour of the employees. In order to become an effective and a talented
leader, it is important for the employee to find passion to inspire other employees,
improve communication skills as the leader is always positive and less
aggressive that makes him or her a good communicator (Rock, 2014).
Recommendation to become better
autocratic leadership style leads the manager to become extremely dominant that
makes the employees feel that there is no such respect of their opinion. This
dominancy is not good for the organisational environment as it makes the
employees behaviour unsatisfactory 2010). The employees in the BF gym were
not happy with the autocratic leadership style of Philip as it made them to
become less responsiveness in the meeting.
leadership style is sometimes called democratic style as in this style and
approach, the team members have a right to speak up their problems and issues
and they are allowed to give suggestions (Cummings et al., 2010). Kate seems to be participative
as she invited all the group members to openly negotiate with her in order to
solve the problems and in order to decrease the turnover rate to make the organisational
environment sustainable and healthy. Kate ensures the employees that they can
give their opinion and she will respect their opinion and will take corrective
actions to improve the situation. The participative behaviour of Kate motivates
Jane to give a creative idea to resolve the problem.
discussing the problems in the organisation, Kate had invited the employees in
the meeting so that they can put their viewpoints with respect to the present
situation of the organisation. While only two of the employees speak up in the
meeting that were Jane and Philip consequently Kate and Philip showed their
leadership in coming up with the problem. The leadership style that Kate showed
was participative while Philip was bit dominant and showed autocratic style of
Leadership Style of Kate and Philip
The above described steps are some of the healthy
approaches that could lead the management and the employees to implement stress
management in an effective manner to enhance the organisational behavior. On
all of the above steps, the most important step that could decrease the stress
factor in the gym is negotiating with the employees. The case study describes
that during the meeting all of the employees were not participating actively
while there were two employees who showed their leadership skills which is not
acceptable as by not negotiating with the upper management the problem could
not be solved.
openly with the Supervisor (Bird, 2018)
Calm and relax
up Healthy Response
There are some of the
factors that could be managed to deal with stress in the organisation however;
some effective points could let the management of the gym to deal with the
stress in an effective manner. Those steps are:
participation in changing the routines and alignment of tasks
Flexibility in the environment
with the employees
Structure in the organisation
There are so many reasons that have made the employees
discourage from the work and they started to get into chronic and acute stress.
Stress factor does not always work negatively as sometimes it makes the
employees to work with more energy while sometimes it affects the behavior of
the employees in a worst manner. Stress prevents your body and brain to work
and this cause the employees to become ineffective in the organisation
(Seaward, 2016). Some of the stress factors in the BF gym are:
Factor at BF gym
treatment with new appointed employees
and fixed Routines
in the gym by expanding the amount of members in one class
and uninspiring environment
Birmingham Fitness gym was lagging behind with the
management perspective due to lack of motivation to the employees. Above stated
motivational charts are the main elements of influencing the employees and one
missing factor discourages the behavior. Some of the reasons due to which the
employees were not motivated are:
of Lack of Motivation at BF Gym
Quality (Band, Shah, Sriram and Appliances., 2016)
payment and compensations
of Job Security
of Flexibility in the working environment
Structure of the company
and procedures of the company
There are some of the
hygiene factors described in the Herzberg Theory of motivation that either
leads the employee behaviour towards satisfaction or dissatisfaction. Those
important actors are:
Herzberg Motivation Theory is another motivation theory for employees
which is a two factor theory that defines the aspect that leads to job
satisfaction and dissatisfaction. Moreover, according to the theory, there are
different factors associated to the job satisfaction and dissatisfaction
(Alshmemri, Shahwan-Akl and Maude. 2017).
physiological needs are one of the basic needs without which the employees are
deprived off including food, thirst and sleep. While other steps leads to
safety needs that describes the security of the employees, social needs in
which the employees needs to engage with their loved ones, self-esteem needs in
which the employees have a desire of gaining self-respect and
self-actualization that develops the potential of employees. After the advancing
on these steps, the employees can be motivated towards their work (Botana and
hierarchy of needs is a motivation theory that is very useful for the organisations
to satisfy every need of the employee in an effective manner. The theory states
all the important needs of the employees that includes physiological needs,
safety needs, social needs, esteem needs and self-actualization needs.
According to an effective hierarchal, representation all needs are important to
be fulfilled and the absence of one need can discourage the employees that
directly affect the progress of the organisation (Metzler, 2017).
Maslow Motivation Theory
the structure of BF gym is bureaucratic, there was a well-built chain of order
and specialisation but the employees were still dissatisfied because they were
not feeling comfortable in doing their duties. Lack of flexibility and openness
has made their behaviour bored and disruptive due to which they were unable to
think creatively to make advancement in the gym.
bureaucratic structure of the organisation makes the company’s environment very
strict and rigid that reduces the innovative and creative side of the
employees. Due to this, the employees exert limited efforts in the organisation
and do not think innovatively and out of the box to promote advancement in the organisation
Lack of Creativity and Advancement
to the implementation of Bureaucratic structure in the organisation, the
employees of the company feels less flexible and open to speak up for
something. However, the responsiveness rates of the employees becomes low which
is a drawback for the company as the employees will not be productive if they
are not granted flexibility
Lack of Flexibility and Openness
Some of the disadvantages of Bureaucratic
management in the organisation are:
structure that was organised through bureaucracy always influences the level of
interest derived from the task as every department has set up some of the
rules, regulation and structure that lead the employees to perform particular
task according to his or her ability. This advantage influences the organisation
in a broader perspective especially when the company is expanding or appointing
new employees (Potts, 1992).
of Bureaucratic structure in the organisation leads to a well-built chain of
order that makes their business structure stable. In this structure, the chain
of order starts from the upper hierarchy that includes the president, a
chairman who orders the middle managers to plot the duties to other staff members.
While, everyone is strictly liable to the one who is giving order and this
makes the environment of the organisation stable and steady.
chain of order
Some advantages that the
BF gym gained by imposing the bureaucratic structure are:
case study analyses the fact that the management structure of the gym was
Bureaucratic and the employees were not satisfied with their duties as their
schedule and tasks were same from past several years that had made them bored
and disruptive. In a bureaucratic structure of organisation, there is a strong
dominancy of upper management that leads to severe boundaries and lessen the
flexibility in the organisation. This structure is sometimes effective for the
organisation but sometimes it makes a bad effect on the behaviour of the
employees that directly impacts their work in the organisation (Hanks, 2018).
Advantages and Disadvantages of
Bureaucratic Structure at Gym
is the head of BF gyms and manages the behaviour of employees while analysing
the situation of the gym every week to evaluate the functions of the gym.
Presently, Kate analysed that many of the employees are not satisfied with the
job and are giving up on the jobs and this makes Kate worried. She decided to
look into the matter seriously to know the real cause behind the high turnover
rates of employees. There were 5 employees who were distressed and their
behaviour towards the work had changed unfavourably and those are Philip, Jane,
Jo, Robin and Nick. Kate decides to organise a meeting for the employees to
know their view points and to know some recommendations and solutions to cope
up with this issue. In the meeting Philip and Jane speak up for the issue while
Philip sounds to be very dominant in the meeting and the idea of Jane looks
very participative. Other group members look very disinterested and tired
during the discussion (OB, 2018).
case study elaborates about the Birmingham Fitness Gym which is one of the
popular fitness centres for the people of Birmingham city. However, it is a
standard sized fitness centre that aims to provide best healthy benefits to the
people. The gym is located at the middle of the city so that everyone can
easily approach it. Moreover, friendly staff members and social atmosphere
makes the reputation of the gym better than other fitness centres. The
management of the gym is distributed in an efficient manner; about 50 employees
are giving their time to serve in this gym that includes personal trainers,
instructors of class, administrative authorities and lower staff (OB, 2018).
Candidate number 623091
Behaviour Issues: Birmingham Fitness Gym
Leader: Pascale Daher
Introduction to Organisational Behaviour
Module Code: BH1124