The article of Kenan Spaho, which name is “OrganizationalCommunication and Conflict Management”, is focus on conflict management aboutmanagers and their role of it. However, in our study, we will only focus on therelation between conflict management and communication part.According to article, there is no communication without conflicts.Sometimes, conflicts can be beneficial to give correct decision although theymight be a huge problem for an organization and its business. Communication means to transferinformation from sender to receiver. It is thought that receiver get themessage. Organizational communication is the process by which individuals transmitthe idea or the thing that will say to other individuals by means of verbal ornonverbal messages.
This is important for organizations not to face a problemduring the working process. According to Spaho, there areseveral types of conflicts. However, he explains by considering two sides,personal and organizational.
For personal, Conflict is a process of socialinteraction and a social situation, where interests and activities of individualsor groups are prevented to face or block the realization of objectives. Inaddition, conflict is a process where person A deliberately makes an effort toprevent efforts of person B with an opposing action, which will result infrustrating Person B to achieve his goals or satisfy his interests. Fororganizational, Organizational conflict occurs, when there is a worker who is incompatiblewith their colleagues, and the members of the other organizations. Personal causes become whenpeople interact with each other. Thereare four groups of causes. Bad estimation of a person; the sides in conflictare not objective and understand the behavior of opposite side such as it isthought that they wish to hurt the other side. Errors in communication; theerrors occur when the information is lost between upward and downwardcommunication because of the misunderstanding.
Distrust among people in theorganization; trust is the main requirement of good relations among people, asit develops the values and confidence that people shared. Distrust andsuspiciousness create a good foundation for a potential conflict. Because oftheir personal characteristics, some people start conflict.
When people withcompletely different personalities need to work together, conflict cannot beavoided.